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Privacy Policy

Last Updated: October 15, 2025

ScriptFlow Automation ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information We Collect

We collect information that you provide directly to us, including:

• Contact Information: Name, email address, phone number
• Business Information: Company name, industry, business challenges, automation needs
• Consultation Details: Service type selected, budget range, project-specific questions and responses
• Communication Records: Consultation booking details, correspondence history

How We Use Your Information

We use the information we collect to:

• Schedule and conduct free consultations
• Understand your automation needs and provide relevant recommendations
• Communicate with you about our services
• Send appointment confirmations and reminders
• Improve our services and customer experience
• Comply with legal obligations

How We Store Your Information

Your information is stored securely in our MySQL database hosted on our web server. We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist in operating our website or conducting our business (e.g., email services, hosting providers)
• Legal Requirements: When required by law or to protect our rights, property, or safety
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Consultation records are typically retained for up to 2 years for business purposes.

Your Rights

You have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Data Portability: Request a copy of your data in a structured, machine-readable format

To exercise these rights, please contact us at rruby@scriptflowautomation.com.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience. You can control cookies through your browser settings.

Third-Party Links

Our website may contain links to third-party websites (e.g., LinkedIn). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last Updated" date at the top of this policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

ScriptFlow Automation
Email: rruby@scriptflowautomation.com

GDPR Compliance (EU Residents)

If you are a resident of the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR):

• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority
• Right to object to processing of your personal data
• Right to restrict processing in certain circumstances

CAN-SPAM Compliance

We comply with the CAN-SPAM Act. All marketing emails include:

• Clear identification of the sender
• Accurate subject lines
• Our physical business address
• An easy way to unsubscribe from future emails